Last updated: September 30, 2026
Ayesha Siddique Counselling (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect through psychologistayesha.com and during counselling, how we use it, and how we protect it.
1. Who we are
This website is run by Ayesha Siddique, a counsellor providing in-person sessions in Islamabad and Rawalpindi and online sessions for clients in Pakistan and abroad.
Contact: [email address] | [phone number] | [address, Islamabad, Pakistan]
2. Information we collect
Information you give us
- Details you enter in our booking or contact forms, such as your first and last name, email address, phone number, the service you are interested in, and your message.
- Information you share by phone, WhatsApp, email or social media when you contact us.
- Information you share during sessions and intake, such as your background, concerns, health history, and details about family or relationships.
- Payment and insurance details needed to process fees or claims.
Information collected automatically
- Basic technical data such as your IP address, browser type, device, pages visited and time spent on the site.
- Cookies and similar tools used to keep the site working and to understand how visitors use it (see section 7).
3. How we use your information
We use your information to:
- Respond to enquiries and schedule sessions
- Provide counselling and psychological assessment services
- Keep accurate session records
- Process payments and insurance claims
- Send appointment reminders and service-related messages
- Improve our website and services
- Meet legal and professional obligations
We do not sell, rent or trade your personal information to anyone.
4. Confidentiality of session information
Everything you share in counselling is treated as confidential. Session notes are kept private and are accessed only by your counsellor. We may share information without your consent only in these limited situations:
- There is a serious risk of harm to you or someone else
- There is a concern about the abuse or neglect of a child or vulnerable adult
- We are required to do so by law or a court order
Where possible, we will discuss this with you before any information is shared. With your written consent, we can also share information with another professional, such as a psychiatrist, clinical psychologist or doctor, for referral or coordinated care.
5. Online sessions
Online sessions take place over secure video platforms. We ask that you join from a private space and use your own device and a secure internet connection. We do not record sessions without your written permission. While we take reasonable steps to protect online sessions, no internet-based service can be guaranteed to be fully secure.
6. How we store and protect your information
We keep your information secure using password-protected systems, restricted access and secure storage for any paper records. Session records are kept for [number] years after your last session, or longer if required by law, and are then securely destroyed. Website form submissions are stored only as long as needed to respond to you and manage your booking.
7. Cookies and analytics
Our website uses cookies to function properly and may use analytics tools, such as Google Analytics, to understand how visitors use the site. This data is collected in a general form and is not used to identify you personally. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended.
8. Third-party services
We use trusted third-party services to run our website, booking, communication, video sessions and payments. These providers only receive the information they need to perform their service and are expected to keep it secure. Our website may also link to other websites and social media pages. We are not responsible for the privacy practices of those sites.
9. Your rights
You may:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, where we are not required to keep it for legal or professional reasons
- Withdraw consent for marketing messages at any time
- Ask questions or raise concerns about how your information is handled
To make a request, contact us at [email address]. We will respond within a reasonable time.
10. Clients outside Pakistan
If you access our services from outside Pakistan, your information will be processed and stored in Pakistan or wherever our service providers operate. By using our services, you understand that your information may be handled under laws different from those in your country.
11. Children and young people
We do not knowingly collect information from anyone under 18 through this website without the involvement of a parent or legal guardian. Counselling for anyone under 18 requires parental or guardian consent.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date shown at the top.
13. Contact us
For any questions about this Privacy Policy, contact:
Ayesha Siddique Counselling
[email address] | [phone number] | [address]